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Shop Policy


All items are handmade and made-to-order. Orders are made using standard US sizes described in the item description. We want our customers to be satisfied with their purchases. We understand that shopping online can be difficult, which is why we are happy to assist you if you have any questions or concerns.

SHIPPING

Domestic shipping are delivered within 2-3 business days using the United States Postal Service, USPS. Packages are shipped using the address provided at checkout by default. Once packages are shipped, we are no longer liable for lost, misplaced, or stolen orders. Please contact your Post Office directly.
International shipping is also available. Delivery time may take at least 10 days or longer. Please note that tracking numbers are only available within the US. Once packages leave US borders, USPS is no longer responsible and therefore cannot provide tracking beyond domestic borders. If you would like to request another shipping method, please request via email prior to ordering.

PROCESSING

Our turn around time is 5-7 business days.
Rush orders (Domestic only) are available and processed within 3-5 business days for an additional $35 fee (please email us to request a rush order prior to ordering). Rush orders shipping are made using the United States Postal Service, USPS. Other shipping carriers may be requested at an additional fee (Please request via email prior to ordering). Shipping takes 2-3 days within the US. Rush orders are not available for international orders.

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

PAYMENTS

Payments can be made through direct checkout. Payment options are listed at the bottom of our home page and also at checkout. Paypal is also accepted. If you are experiencing any problems while completing your order, please contact us

RETURNS & EXCHANGES

Due to the one of a kind nature of our items, we do not accept returns. Exchanges are accepted. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please contact us within 3 days of delivery to request an exchange. Exchanges are based on item availability, and availability is not guaranteed. 

CARE

Dry clean for best results


PRIVACY POLICY

will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)
For any additional information, questions, or concern, please email us at info@shopmelangemode.com